App rummy FAQ — All Your Questions Answered in One Place

KYC (Know Your Customer) verification on App Rummy is a one-time process — complete it before your first withdrawal, and you won't need to do it again.

What you'll need for KYC:
• National ID (NID) — A clear photo or scan of both the front and back. If you don't have an NID, scans of the first two pages of your passport are also accepted.
• Selfie — A selfie holding your NID. Both your face and the NID must be clearly visible in the photo.
• Proof of Payment Method — Make sure the bKash/Nagad/Rocket number you used to deposit is registered in your name. In some cases, a screenshot of your mobile banking account may also be requested.

Deposit methods: Log In → Profile → "KYC Verification" or "Verification" → Fill in the form and upload your documents → Click "Submit".

Time Required: Verification is usually completed within 24 to 48 hours. During busy periods, it may take up to 72 hours. Once verified, you'll receive a notification by email or SMS.

Please Note: If any image is blurry or cut off, you will be asked to resubmit — so make sure your photos are clear from the start.

There's no separate application needed to receive the app rummy welcome bonus — it activates automatically. However, certain conditions must be met; if any are not fulfilled, the bonus will not be credited.

Steps to Claim Your Bonus:
1. Complete registration on App Rummy and verify your account with a mobile OTP.
2. Make your first deposit — a minimum of ৳100 is required. Deposits below this amount will not activate the bonus.
3. Once your deposit is confirmed, the bonus will be credited to your balance within a few minutes.

Bonus Amount: A welcome bonus of up to 150% is available on your first deposit. That means a ৳1,000 deposit earns ৳1,500 in bonus funds. The maximum bonus cap may vary depending on the current promotional offer.

Bonus wagering requirements: Bonus funds cannot be withdrawn directly. You must first wager the bonus amount — typically with a 10x to 20x wagering requirement. Once the requirement is met, your winnings become withdrawable.

If Your Bonus Isn't Credited: Go to Profile → "Bonus" or "Promotions" tab to check your bonus status. If you run into any issues, reach out via Live Chat.

Resetting your password on App Rummy is straightforward — as long as you have your mobile number or email, it only takes a few minutes.

Step-by-step process:
1. Go to the App Rummy login page.
2. Below or next to the password field, "Forgot your password?" Click the link.
3. Enter the mobile number or email address you used during registration and click the "Send" button.
4. A 6-digit OTP code will be sent to your mobile or email — it remains valid for 5 minutes.
5. Enter the code in the designated field.
6. Enter a new password (at least 8 characters, combining numbers and special characters) and confirm it.
7. Click the "Save" button and you'll be able to log in immediately with your new password.

If you don't receive the OTP: First, check your spam folder (for email). If the SMS hasn't arrived, wait 3 minutes and then use the "Resend" option. If the problem persists, reach out via live chat — the team can verify your identity through an alternative method and assist you.

Important: Never share your password reset OTP with anyone.

Minimum bet amounts on App Rummy vary by game type. The rules are not the same across all games — here's a breakdown by category:

Cricket & Sports Betting: The minimum bet is ৳50, and this limit applies to both live betting and pre-match betting. A single bet slip can hold a maximum bet of ৳1,00,000.

Rummy Cash Table: The smallest cash tables allow a buy-in of ৳10. Mid-stakes tables require ৳100 to ৳500, while high-stakes tables require a buy-in of over ৳1,000.

Live Casino (Baccarat, Roulette): Standard tables start from a minimum of ৳100. VIP tables have higher minimums — ৳500 or more.

Slot Games: Classic slots start from a minimum bet of ৳1, while video slots start from ৳5. The minimum and maximum bet limits are displayed on each slot's game page.

Teen Patti & Andar Bahar: You can start playing from as little as ৳20.

To see the limits for a specific table or game, go to that game's page and look for the "Game Info" or "Rules" option.

The minimum deposit on App Rummy is just ৳100 — This limit applies regardless of the payment method used.

Supported payment methods & limits:
• bKash: Minimum ৳100 and maximum ৳50,000 per transaction.
• Nagad: Minimum ৳100, maximum ৳50,000.
• Rocket (DBBL): Minimum ৳100, maximum ৳30,000.
• Bank Transfer: Minimum ৳500; the maximum limit varies by bank.

About charges: App Rummy does not charge any service fee on deposits. However, bKash or Nagad may apply their own transfer charges — that's governed by the respective payment app's policies and is outside of App Rummy's control.

Deposit Processing Time: bKash and Nagad transactions are instant — your balance should reflect within 1 to 3 minutes. Bank transfers may take 1 to 3 business days.

If the deposit doesn't go through: If the balance hasn't appeared after 30 minutes, take a screenshot of the payment and contact live chat — your issue will be resolved quickly.

App Rummy offers two types of daily benefits — free spins and a daily sign-in bonus.

Daily Sign-In Bonus: A daily login bonus is active every time you log in. Log in for 7 consecutive days and the reward grows each day — from ৳20 on day 1 up to ৳500 on day 7. After logging in, look for the "Daily Reward" button on the home screen or in the "Bonus" section and click it to claim. The bonus won't be credited automatically if you don't claim it.

Ways to Earn Free Spins:
• Sign-Up Free Spins: After registration, free spins are available on select slot games — anywhere from 10 to 50 spins.
• Free Spins with Deposit Bonus: Some deposit offers include extra free spins on top of the cash bonus.
• Weekly offers: Free spin offers on selected slots are available every week — check the "Promotions" page regularly.

Free Spin Rules: Free spins typically must be used within 24 hours, after which they expire. Winnings from free spins may be subject to wagering requirements — check the terms before claiming.